FAQ 

Yes. We supply replacement parts that fit these brands. Model numbers are listed on each product page. If you are not sure, send us the burner model or the original part number and we will confirm before you order.

Send the photo on WhatsApp together with the burner model if you have it. Our engineers usually identify a part within a few hours during working hours.

Both. Original parts are marked “Original”; compatible parts are marked with their own brand. Please check the product title before ordering.

Yes. Send the original number (e.g. RIELLO 3005781) and we will reply with the equivalent, including price and lead time.

Usually yes. Send the brand, model and photo or part number — we will check stock and quote it.

USD 1.00 is a placeholder, not the real price. We do not publish fixed prices because they depend on quantity, specification and shipping. Add the items to your cart and submit the order — we send you the final price by email within 1 business day.

Those items have no price on the website yet. You can still buy them: contact us on WhatsApp or email, or write a note with the model numbers and quantity, and we will quote and arrange the order for you.

Add the items to your cart and submit the order, or use the “Request a quotation” form on the product page. We reply with the final price within 1 business day.

No. Product prices are EXW Shanghai. Freight is quoted separately once we know the items, quantity, destination country and postcode.

For orders over USD 1,000 we accept a 30% deposit with the balance due before shipment. Orders below USD 1,000 are full payment in advance.

Yes, in many cases. Add a note with your order or message us before paying, and we will confirm the terms in writing.

Bank transfer (T/T) and WeChat Pay. We do not accept online card payment — this protects both sides from price mismatches.

Not for standard orders. If you need another method, tell us before ordering and we will confirm whether it is possible.

Only after we confirm the final price and send you a Proforma Invoice. Please do not send payment before receiving our invoice.

Bank charges outside China are for the buyer’s account. Please choose “OUR” only if we agreed on it in advance.

Yes. We send a PI link by email. Open it and click “Print / Save as PDF” to keep a copy — it shows the products, prices, payment terms and our bank details.

No, you can order as a guest. If you register later with the same email, your previous orders will be linked to your account after the email is verified.

Your email is not verified yet. Please click the confirmation link we sent you, then refresh My Account → Orders.

Please use English for company name, street, city and province — customs and bank documents must match. Other languages are accepted but cannot be printed on English documents.

Yes, before payment or before production starts. Contact us with your order number — once production or shipping has started, changes may not be possible.

Awaiting deposit payment — order received, waiting for payment.
Deposit received · Balance due — deposit confirmed, balance payable before shipment.
Payment under review — you uploaded a receipt, we are checking it.
Payment received — fully paid.
Cancelled — order closed.

Click “Confirm my payment” on the payment page after uploading. We check the transfer and update your order status, usually within 1 business day.

Balance payment opens after the deposit is confirmed and your order reaches the balance stage. We will notify you by email when it is available.

DHL, FedEx and UPS for air freight; sea freight for large orders. We choose the best option based on weight, destination and urgency.

Small parcels: 3–7 working days after payment. Bulk orders: production usually takes 15–25 days after payment, then transit time depends on the shipping method.

Yes. Please provide your country and postcode for an accurate shipping cost.

Send us the items, quantity, country and postcode on WhatsApp or through the contact form. We reply with freight for air and sea options.

Use the Track Order page with your order email, or open My Account → Orders after logging in.

Import duties, VAT and local taxes are the buyer’s responsibility unless agreed otherwise in writing.

1 piece for most items. Some custom products have a higher MOQ — confirmed by our team before production.

Yes, sample orders are welcome. Sample cost and freight are quoted separately.

Warranty terms are confirmed in writing on your quotation or Proforma Invoice. Ask our team for the exact coverage of the model you are ordering.

Contact us within 7 days with photos of the part and the burner nameplate. If the problem is on our side, we will replace or refund it.

Use Report an issue, or reply to your order confirmation email. Please include your order number and photos — we reply within 1 business day.

We manufacture Bielio burners with our own assembly in Shanghai, and supply RIELLO, BALTUR, DANFOSS and SIEMENS parts.

Yes. Send your drawing or specification and we will confirm feasibility, MOQ and lead time.

Yes. Ask our team and we will send the relevant documents for the model you need.

WhatsApp: usually within 1 hour during working hours (Mon–Sat, 9:00–18:00 GMT+8). Email / form: within 1 business day.